Refund policy

Last updated: October 24, 2026

VocalKanvas products are made to order. Please check the product description and size guide before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing or print defect, or differs from the item you ordered, contact us promptly through our Contact page. Include your order number, a description of the problem, and clear photographs. Please report the issue within 30 days of delivery so we can investigate with our production partner. We will arrange an appropriate replacement or refund for a confirmed problem.

Size changes and change of mind

Because each item is produced for your order, we do not offer routine returns or exchanges for a change of mind, a size selected incorrectly, or a color selected incorrectly. Contact us if you need help choosing a size.

Cancellations and returns

Contact us immediately to request a cancellation or correction. We can make changes only when production has not progressed too far. Please contact us before sending any item back; we will provide instructions if a return is needed. This policy does not limit any rights you have under applicable law.